Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our customers, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, select your difficulty from the options, if your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or offering improper info will lead to the comment being removed.

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Tips on how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Present an outline of your concern (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. It will assist customers that also need help get the attention they need. Thanks!

Please notice: We will’t aid you until you present us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to take action.

● Withdrawal Danger could be triggered by numerous reasons. Danger control is extraordinarily necessary. Please notice that we will solely assist you if we deem your case to be reliable, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our workforce works extraordinarily onerous to resolve these issues as soon as attainable and some instances can take time to resolve however please bear in mind the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately in the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries comparable to bank transfers or buying crypto with credit/debit cards.

● Word: It might take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.