EU citizens that got scammed by Changelly please read

Posting this here because support continues to give template replies.

FNTT Lithuania confirms Changelly Europe UAB is not registered or supervised.

I’ve been waiting since 2022 for the release of 1 ETH that Changelly still holds “under AML review.”

On 3 Nov 2025 I issued a formal escalation to Changelly’s compliance address referencing EU consumer law and GDPR Articles 15 & 22. No substantive response.

I also hold written confirmation from the Lithuanian Financial Crime Investigation Service (FNTT, Reg No 25-15296, 30 Oct 2025) stating that Changelly Europe UAB (306137215) is not registered or supervised as a Virtual-Asset Service Provider in Lithuania.

That means the company’s EU-facing entity is operating without VASP authorisation while advertising AML/KYC compliance. Their own policy (Feb 2022) promises to “verify information within a reasonable time.” Two years is not reasonable.

I’ve now escalated this to ECC-Net and data-protection authorities. If no action follows, I’ll publish the full correspondence trail and regulator references.

I encourage anyone in a similar situation to document everything and file with ECC-Net Ireland or the Lithuanian VDAI. Silence after formal notice is a breach of EU transparency standards.

If you’re in the same situation:

• Keep every e-mail and deadline.
• Quote their own AML/KYC policy back at them (“verify within a reasonable time”). (https://changelly.com/aml-kyc)
• File through ECC-Net, it’s free and triggers an EU-level mediator.
• If silence continues, submit a GDPR complaint (takes five minutes online).

They say their AML/KYC policy “implements FATF and EU recommendations,” but that language is voluntary marketing.
For consumers and regulators, that contradiction = misleading commercial practice under EU Directive 2005/29/EC (Unfair Commercial Practices).

Ok but so what? Essentially this means they can be easily sued in the EU.