Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation in the course of the confirmed system outage around October 10–11, 2025. Despite responsibly managing my positions (round 94% LTV, properly under liquidation), I used to be unable to log in or regulate as a result of Binance’s inaccessibility. This resulted in a complete loss of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the following weeks, I contacted help multiple occasions, submitted screenshots, and referenced the official outage announcement. Every time, my case was redirected underneath the “Together Initiative”, despite the fact that my state of affairs clearly qualified as a system-outage-related liquidation, which should fall beneath Binance’s consumer safety and compensation insurance policies. After numerous escalations and waiting durations, I used to be informed my case was “manually reviewed and completed,” but no specific purpose for ineligibility was offered. Once I asked for clarification, I used to be knowledgeable Binance “can't specify” the info or standards used. The ultimate message said: “Collectively Initiative and related incident evaluations have been accomplished, and all selections are remaining.” This complete process lacked transparency, accountability, and meaningful consumer protection. After being a loyal buyer for years, it’s disappointing that such a critical outage — which immediately induced liquidation — was dealt with with template replies and no clear rationalization. I’m submitting this feedback so Binance administration understands the actual human influence of these selections, and I hope future incidents are handled with larger readability, equity, and communication.

They've closed off ALL compensation/help. i actually wish the remainder of you good luck nevertheless it looks like its over. I'll never be using this trade again. lesson learnt.