Binance: withdrawals frozen for 140 days. I answered their RFI within 24 hours, they missed their own 14-day deadline. Still no decision.

Replace to my earlier submit: https://www.reddit.com/r/binance/comments/1x5mwql/4_months_1500_frozen_13_tickets_unanswered_for_10/

Because of everyone who commented last time. Here’s what has occurred since, and why I’m nonetheless stuck.

Full timeline:

• June 17: all withdrawals blocked (~$1,500, every coin purchased immediately on Binance). The trigger was a single small cost of (~$30) to a cost processor for a subscription service I’ve used since 2020. Binance rejected that withdrawal, so the funds by no means even left my account.
• June–October: 4 months of “your case is escalated, please wait.” Not one doc requested.
• August 5: formal grievance #CC9764871. No substantive reply.
• October 14: grievance #CC10177812 opened, and the same day I finally acquired an RFI (request for info). It was the first time in 4 months that Binance requested me something.
• October 15: I answered each question the subsequent day, with full documentation: six years of buyer historical past with that service, cost history, emails with their help, enterprise registration, tax return and bank statements.
• October 15: Binance confirmed by e-mail that the evaluation can take “as much as 14 days.”
• October 29: that deadline handed. No determination, no follow-up questions.
• November 2: help “escalated for precedence evaluation.” Again.
• Immediately, November four: nonetheless nothing.

I’ve accomplished every part Binance asked. I cooperated absolutely and answered inside 24 hours. The only social gathering not assembly deadlines is Binance.

I’m not asking for special remedy. I’m asking Binance to comply with its personal said timeline. Decide. When you don’t want me as a customer, shut the account and launch my stability to my own verified account on one other trade.

u/Binance_Support: RFI-20261014-0000291 / grievance #CC10177812. Your 14-day deadline expired every week ago.

Has anyone else had an RFI evaluate run previous the 14 days? How lengthy did it take in the long run, and what lastly moved it?